Refund policy

Calisté Studio — Payment & Refund Policy
 
We take your investment seriously. Because Calisté provides custom digital services and blocks out dedicated time for your project, we have strict but fair policies regarding refunds.
 
1. The 50% Deposit
To secure your spot in our production schedule and begin work, a 50% non-refundable deposit is required. This deposit covers the initial strategic setup, design block, and resource allocation. If you choose to cancel the project after the deposit is paid but before work begins (Day 1), you may transfer the deposit to a future project within 90 days.
 
2. The Calisté Delivery Guarantee
We stand by our timelines. If Calisté fails to deliver your completed store or service by the agreed-upon deadline (assuming you have provided all required materials on time), you are entitled to a 100% refund of all payments made.
 
3. No Refunds After Delivery
Once the service has been delivered (e.g., the Shopify store is handed off, the logo files are transferred, or the consultation call has occurred), the service is deemed complete and is non-refundable.
 
4. Client Delays
If a client fails to provide the necessary materials (photos, text, logins) within 14 days of purchase, the project will be paused, and the deposit is forfeited to cover holding costs.
 
Please review our full Terms of Service before purchasing.